Refund policy

Returns & Replacement Policies

Our customers are our asset and we always want our customers to be confident with every purchase, high standards of quality control always take place before merchandise leaves both the factory and the local warehouses.   Excellent protection of packaging is applied in order to avoid unnecessary damage during the logistics process.  If you still find a problem with your merchandise upon delivery, we will do our best to support you.  Special order products such as any made to order wine racking lines like Module Steel, Module X and cooling system, such as Royale, The Champagne, Wine Bar, Vin Au Verra, Cigar Humidor cannot be returned or exchanged. We will always mention when an order is eligible for return. If your merchandise is confirmed to be replaceable due to defective or damage issues, we will arrange a courier to pick up the item after confirming the pickup date with you.  Please ensure the item is unused, in its original box and with the original packing materials. If the above conditions are not met, JTS Habitat reserves the right to refuse the return. JTS Habitat will not accept any returned items without prior notice, and the customer is responsible for the full cost of original shipping.  Items returned without prior approval may be refused.  Please contact us via sales@jtshabitat.com if you have any concerns. For your protection, please ensure the package is in good condition when shipping it back to us.  JTS Habitat cannot be responsible for lost or damaged packages, and our service team will contact you for the replacement once it is available.